FAQs
Frequently Asked Questions
If you've got a question, we've got an answer! Check out our list of common questions, and if you still are needing assistance, contact us today.
If your debit card is lost/stolen during normal business hours (Mon-Fri, 8 am-5 pm (CST)), please contact us at 605-996-7775. If your debit card is lost/stolen outside of business hours, please contact 605-995-7996.
Contact our CorTrust Bank Credit Card team at 605-996-0554 during normal business hours (Mon-Fri, 8 am-5 pm (CST)). If your credit card is lost/stolen outside of business hours, please call 1-888-883-9826.
Yes! The after-hours debit card service can help with the following items:
- Account and transaction inquiries
- Lost/stolen cards
- PIN resets
- Travel exemptions
- And more!
Contact our after-hours debit card support team at 605-995-7996.
Yes, we offer telephone banking. Contact our telephone banking team at 1-800-722-0427.
We make signing up for online banking a breeze. Simply enroll using our easy sign-up form.
Yes, CorTrust has mobile deposit which gives you the ability to deposit checks straight from your smart phone. Upon meeting the requirements, you can sign up for mobile deposit online.
To receive your statements online, simply enroll in Online Banking (if you haven’t already), login to your Online Banking account, and select ‘Profile’ at the top-right hand side of the homepage. From there, locate the ‘Electronic Statements’ section to begin the enrollment process.
If you have a CorTrust personal checking account, simply enroll in Online Banking (if you haven’t already), and complete our Online Banking Bill Pay online form.
To view a full list of lobby and drive-thru hours, visit our Locations & ATMs page, and select your preferred CorTrust Bank location.
Use our handy Money Pass ATM locator to view over 32,000 free ATMs nationwide.
CorTrust Bank is not open on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents Day
- Juneteenth
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Christmas Eve - half day
- Christmas Day
Call our local mortgage servicing team toll free during normal business hours (Mon-Fri 8 am-5 pm (CST)) at 1-800-643-4525.